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Pharmacy coronavirus FAQs

Pharmacy coronavirus FAQs

If I feel unwell am I able to come into the pharmacy for advice?

If you’re sick, think you may have coronavirus or have been advised or told to self-isolate please do not come in to our pharmacies. If you need advice on your symptoms please call the government helpline in Jersey on 01534 445566 or in Guernsey on 01481 756938 or 01481 756969 

What measures are you putting in place to keep customers and colleagues safe?

We are following the government’s advice regarding social distancing and have floor stickers and advisory signage in stores. We have perspex screens on all pharmacy counters and gloves and masks are available for all colleagues.

We are minimising cash transactions and are encouraging customers to pay using contactless or card payment.

New processes are in place for deliveries to minimise any contact between colleagues and customers. There are also additional medicine deliveries for those patients who are suffering with sickness or are in isolation without anyone else to collect for them.

Can I still pick up my prescriptions from in store?

Yes. We want to minimise customers from waiting in pharmacies, so we encourage you to drop off prescriptions and call back later on.

If I can’t collect my prescription can my family or friends collect for me?

Yes. The person collecting will need to know your full name and address, and for certain controlled medicines they may be asked to provide their own ID.

Are you able to deliver my prescription?

We are able to deliver prescriptions in certain circumstances. Demand for medicines and deliveries is very high at this current moment, so we need to prioritise where we can. If your medicine is not urgent, or you have a friend, family member or other volunteer that is able to collect on your behalf this would be welcomed.

If you do not have any alternative options, and you are running low on your medicines then we will make arrangements to deliver to your home address. Please telephone the pharmacy directly to arrange this.

Will you be changing your opening/closing hours?

We may need to do this during these difficult times to allow us to continue to safely supply medicines. Our priority is to ensure that, where possible, all pharmacies are kept open. To safely do this we may need to reduce our opening times to ensure we have enough colleagues.

Are you limiting the purchase of any products?

For high demand products, we may need to limit quantities that customers can purchase to ensure that there is enough for everyone. Pharmacists will advise you on what products these are.

Are you experiencing any shortages of particular products?

At this current moment we have limited stock of the following items;

  1. hand sanitiser
  2. hand soap
  3. digital thermometers
  4. face masks

And we have no stock of the following items;

  1. cleaning products/wipes
  2. gloves

We are working closely with our suppliers and expect some of these items to return into stock within the next 2 weeks.

Are you taking extra precautions to keep your stores clean?

Additional daily cleaning of floors and surfaces has been implemented and deep steam cleans when necessary.

What happens if there is a confirmed case of COVID-19 in your store?

We have a process in place to liaise quickly with the relevant government agencies for advice and direction.