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Travelmaker Customer Notice

Travelmaker Customer Notice

We know that some Travelmaker customers will be affected by the breaking news that the UK-based airline Flybe went into administration in the earlier hours of Thursday 5 March. We would like to ensure all our customers that we are doing all we can to arrange alternative flights for our customers and aim to do this with as little disruption as possible.

If you have Flybe flights booked as part of a holiday package through Travelmaker then you are better protected. It is the package organiser’s responsibility to make alternative arrangements free of charge, or if no suitable alternative is available, you will be offered a replacement holiday or a full refund for the price of the package holiday. Please contact one of our travel agents, or visit the store so we can assist you further.

If you booked your flights directly with the airline you will need to make alternative arrangements. If you paid for your flights with a credit or debit card, you should contact your card company to find out about recovering your money. You should also contact your travel insurance provider to see if your policy covers this circumstance.

If you have a Flybe (flight only) booked with Travelmaker that is not part of a package, you should check your travel insurance to see if you’re covered.

Customers booked with Flybe due to travel within the next couple of days are asked not to head to the airport unless alternative travel has been arranged.

 

Blue Island

Flybe operated in partnership with Blue Islands and Blue Islands services are operating as normal. Passengers with Blue Islands bookings are advised to check-in as normal.