The GP Clinical Lead (Clinically)
The Practice Manager (Administratively and operationally)
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary Co-operative Medical Care patients.
To make a real difference to the communities we serve
To develop and protect long-term member value
COOPERATION: embracing the co-operative principles in everything we do.
OPENNESS: honesty and trustworthy in what we say and how we behave. Being prepared to listen.
PASSION: pride in our business, determination to succeed, radiating positive energy.
EMPOWERMENT: providing opportunity, encouraging contribution and involvement, believing in our people.
RECOGNITION: ensuring our colleagues are appreciated, valued and rewarded for their achievements.
MAIN AREAS OF RESPONSIBILITY
To provide personal medical services to registered patients on the Practice list and meeting all domains of GMC Good Medical Practice;
- Knowledge, Skills and performance;
- Developing and maintaining your professional performance
- Applying your knowledge and experience to all Co-operative Medical Practice patients
- Record your work in a timely, clear and accurate way for all patients
- Safety and Quality
- Contribute to and comply with systems to protect patients e.g. audits
- Respond to risks to Safety
- Protect patients and colleagues from any risk posed by your health
- Communicate effectively
- Work in collaboration with colleagues to maintain and improve patient care
- Ensure continuity and coordination of care
- Establish and maintain partnerships with patients
- Maintaining trust
- Shows respect, dignity and compassion to patients
- Treat patients and colleagues fairly and without discrimination
- Act with honesty and integrity
- In accordance with the Practice timetable, the post-holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone consultations and queries, triage calls, triage visits, checking and signing of repeat prescriptions and dealing with queries, paperwork, EMIS tasks and correspondence in a timely fashion.
- Respond to medical problems presented by temporary residents as required.
- Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization.
- Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
- Screening patients for disease risk factors and early signs of illness.
- In consultation with patients and in line with current Practice disease management protocols, develop care plans for health.
- To assist in the establishment of appropriate systems to manage common chronic medical conditions.
- Completion of clinically related administrative and non-clinical duties needed for the delivery of the service.
- Providing counselling and health education.
- Refer patients for further opinions and interventions according to Practice protocols and local Jersey pathways.
- Recording clear and contemporaneous consultation notes to best practice standards.
- Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions wherever possible).
- Prescribing in accordance with the Practice prescribing formulary whenever this is clinically appropriate.
- Participate in training plans of medical students as required.
- In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Maintaining, monitoring and updating computer database and management of medical records and practice audits
- Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under JQIF.
- Meet targets set for supporting excellent JQIF scores.
- Appropriate use of read codes for all consultations.
- Participating in the collection and collation of statistics towards the preparation of practice reports, performance monitoring and audits.
- Participating in the auditing of practice activity and support the planning of auditing work.
- Work effectively with DOCMAN and Medibooks.
- Use EMIS effectively and in particular utilisation of the following;
- Read codes
- Linking prescribing to problems
- Medicines management and re-authorising repeats
- Monitoring Long Term Conditions
- Audits and how to run them
- Templated entries
- Linking documents to clinical records
- Tests and result management
- Contribute positively to the development of best practice systems and CMC business development, ensuring the billing process is followed and all patients are charged in line with CMC policy.
- Process and action incoming patient and hospital correspondence in a timely way
- Attend and contribute positively at in-house meetings, significant event, audit, team meetings and others as deemed necessary by the Practice Manager.
- Ensure that the practice complaints system is adhered to at all times.
- Awareness and compliance with all relevant guidelines and Practice policies in place e.g. data protection, confidentiality, billing and health and safety etc.
- Maintain current CPR and anaphylaxis certification.
- Work as a team and share responsibility for clinical cover, results, and tasks, medicine reviews during absence or holidays.
- Take the lead in a specific area of practice development e.g. technology of JQIF
- During the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer’s, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Co-operative Health & Safety Policy.
- Providing information regarding immune consent with particular regard to Hepatitis B status
- Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks
- Using appropriate infection control procedures particularly those relating to needle stick injuries, maintaining work areas in a tidy and safe way and free from hazards
- Ensuring that all accident or dangerous accidents are reported and investigated, and follow up action taken where necessary
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:
* Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Quality and patient safety
- The post-holder will strive to maintain quality within the Practice and work to enable the Co-operative Medical Care achieving outstanding against UK CQC standards.
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
- Contribute to the practice having effective governance in place
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration.
- Eight sessions per week.
- Each session will compromise of 5 hours with approximately 20 x 15-minute face to face appointments/ 3 x 5-minute telephone consultations.
- The post holder will also be expected to triage calls/visits.
- The post holder will prepare for annual Co-operative Society Performance Reviews, which will include a 360-feedback process from 12 colleagues that they work with on a regular basis.
- The post holder will undertake learning required in areas where he or she needs to update their skills as part of the PDP for the year.
- The post holder will retain professional registration.
- The post holder will work to achieve set targets in (but not exclusively);
- JQIF work
- Embed the culture and values of the Society within supplies and logistics, and encourage all management and staff to attain the highest possible standards and work within the spirit of the agreed Aims and Values of the Society and the Management Charter; create an operational climate that is conducive to employee development, engagement and loyalty.
- Lead, direct, consult with, develop and motivate each direct subordinate in order that they may optimise their contribution to the business in the discharge of their accountabilities for the areas under their direct control; determine and agree performance benchmarks and objectives, review performance against these to reinforce achievements, address shortfalls and identify development needs, on a regular basis.
- Act generally at all times to protect and develop the image of the Society; develop and support community activities, charitable projects, environmental initiatives and local suppliers accordingly. To implement, administer and develop the Society’s policy on charity involvement, sponsorship and environmental initiatives.
COMPETENCIES AND BEHAVIOURS
Demonstration of these key behaviours is required:
Getting the Job Done
Working with others
Teamwork and Collaboration
Influence and impact
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREMENTS
- Broad understanding of the business and the broader co-operative movement
- Strong level of business and financial acumen
- Strategic mind-set
- Ability to develop a risk management perspective with regards to areas of your responsibility
- Ability to analysis the internal and external environment for data and trends and action the information
- Consults, collaborates and communicates effectively
- Has the ability to ensure that transactional aspects of the role are well executed in a fast-moving, changing working environment
- Has relevant professional qualifications, knowledge, skills and experience required to execute the role
If you wish to formally apply, send a copy of your CV along with a covering letter to firstname.lastname@example.org.