Travelmaker Guernsey named the best travel agency in the South West and Channel Islands
The Channel Islands Co-operative Society’s Travelmaker branch in Guernsey has been selected as the Top Travel Agency in the South West & Channel Islands region, as part of a power-list of the best agents in the British Isles by industry bible the Travel Trade Gazette.
The Travelmaker branches across the Channel Islands have also been selected as one of the nation's top two Touring & Adventure holiday agencies
The TTG Top 50 Travel Agencies list was revealed at a ceremony in Birmingham on Thursday night after an extensive judging process where agencies were rated by tour operators and other suppliers, and then assessed by travel trade journalists.
Head of Travel at Travelmaker, Carl Winn, said: ‘We are absolutely thrilled to be named the South West’s Top Agency in the prestigious TTG Top 50 Travel Agencies. The accolade and feedback from the judges is a credit to the hard work and dedication of my colleagues who strive year on year to exceed expectations and deliver the best service possible for our clients. It is a huge achievement and extremely rewarding to be recognised for our commitment to serving customers and the local community.’
TTG group editor Pippa Jacks added: ‘Now in its third year, our Top 50 Travel Agencies initiative has seen us scour the UK and Ireland to uncover its most dedicated and dynamic travel agency businesses. It's been truly inspiring to hear how these agencies go above and beyond on a daily basis, to deliver extraordinary service and incredible value to their customers, and to support their local communities. Our winners demonstrate that high street travel retailing in 2018 is a vibrant and successful business sector, and that the future is bright for exceptional agencies like these.’
Judges said of Travelmaker Guernsey: ‘Going the extra mile is second nature to the team in this agency, from hand-delivering tickets and sending food hampers at Christmas time to having pairs of reading glasses available on every consultation desk in case clients have forgotten their own. Holding regular events and raising money for local charities means this high street store is an integral part of the local community, and much-loved by its clients.’
More than 900 travel agencies and branches put themselves forward for consideration for TTG’s Top 50 Travel Agencies 2018 – in association with Kuoni - from which a shortlist of 95 finalists across 12 regional and 7 nationwide categories was devised.
The shortlisting stage was undertaken by a panel of 60 travel suppliers including airlines, tour operators and car hire providers, who rated hopeful agencies according to their business performance, customer service and innovation. To decide which shortlisted agencies made it into the Top 50 list, a TTG journalist visited or interviewed each shortlisted agency to carry out an assessment.
The full Top 50 shortlist and more information can be found at ttgtop50.com
Left to Right
Sarah Weetman National sales manager for G adventures, Carl Winn Head of Travel, Sandy Ogier Branch Manager, Daniel Pearce - managing director of TTG (Travel trade gazette)