A message from island pharmacies

Customer Notice

Island pharmacies are asking patients to please bear with us as we deal with an unprecedented amount of enquiries.

Islanders are now aware of the unprecedented demand that supermarkets are facing due to the coronavirus pandemic. Pharmacies are no different, and in fact are under even greater pressure due to vulnerable patients receiving their prescriptions for their rescue medication, in addition to their regular medication, and unprecedented demand for items such as paracetamol, hand sanitiser and thermometers.

Pharmacists would like to reassure patients that the supply chain is robust, and that pharmacists and their teams are working tirelessly to ensure that everyone’s needs will be met over the coming days and weeks. Pharmacists are cautioning however that where a patient is presenting prescriptions for more than one month’s supply of medication they will initially be issued with one month’s supply, with the remainder to follow in due course. This is to ensure that hospital admissions are not created due to some patients being unable to obtain their regular medication, whilst others may have several months of that medication in hand.

Pharmacists are also requesting that due to the unprecedented demand patients need to be prepared to call back for their prescriptions or send a trusted family member or friend. Identification may be requested as medicines are not normal items of commerce and patient confidentiality is also an important consideration.

Patients who are concerned about how they will obtain their medication in the event of increasing self-isolation can be reassured that plans are being put in place for an island-wide delivery service for those in need, and plans will be announced in due course. 

Some pharmacies will be varying their opening hours over the coming days in order to facilitate cleaning and restocking of both their shop and dispensary areas, and patients are advised to keep an on eye on Facebook pages, pharmacy windows and other media for further information. Please only call individual outlets if you cannot answer your question by these means, or your call is urgent as this removes frontline and dispensary colleagues from their vital work.