It is also our aim to maintain our position as the Island's leading responsible retailer.

We aim to:

• Make a difference to our customers every day, ensuring their shopping experience is a positive one
• Deliver on our promises and always speak the truth
• To challenge ourselves to deliver consistently great service
• Be approachable and greet all customers with eye contact, a smile and a warm welcome
• Try to get it right the first time
• Ensure all of the products we sell are of excellent quality as well as being priced and displayed correctly
• Demonstrate that we care by having regular, open and honest communication, listening carefully and responding positively to our customers feedback
• Operate in a professional manner at all times taking pride in our appearance and store standards
• Trust, respect and appreciate our employees so they are in a position to care for our customers