Privacy Policy

Website

This website is owned and operated by The Channel Islands Co-operative Society Limited (the Society). The Society is the data controller as defined within the laws of Jersey and Guernsey respectively.

Site and Data Collection

We collect the data for the following purposes:

- Administration of share and loan accounts.
- Provide information to members.
- To improve the service we offer to you and to try and ensure that you get the best from your Society.
- Marketing the Society and its products.

We shall ask you for information about yourself when you join the Society. This information is required for membership of the Society and for the proper operation administration of your share account. We are unable to open a share account in your name if we do not receive this information.

From time to time we may ask you for other information about yourself in order to improve the service we offer you and to market the Society. We may also invite you to complete surveys or provide us with feedback. You do not have to give us this information if you do not wish to do so.

Cookies

Many websites use cookies in order to collect information about the use of their website. Cookies are small text files that are placed on your computer by websites that you visit. For more detailed information on cookies, visit www.allaboutcookies.org. This link will take you to another site and will open a new window. The Society is not responsible for the content of other websites.

Direct Marketing

We offer you the opportunity to receive information about special offers and other news from the Society. We may use your purchase history to communicate information we think may be of interest to you. We will not send you information about our products and services unless you consent for us to do so.

You can change your marketing preference at any time by writing, with your full name, address, share number and other contact details, to:

The Marketing Manager
The Channel Islands Co-operative Society Ltd
Co-operative House
St Helier
Jersey
JE2 4TR

If you tell us that you do not wish to receive further direct marketing, you will still receive communications advising you of matters affecting either the Society, your membership of the Society and any changes to the shares and loans accounts.

Data Disclosure

We do not at this time disclose your data to other organisations, except in respect of our travel services and where we are required to do so by law. In respect of travel services, we only disclose the information that is necessary to ensure that your travel arrangements are effectively and efficiently managed.

Amending Data

In the event that any data that we hold about you is incorrect or if there are any changes to the data we hold about you, for example a change of address, please write, giving your full name, address, share number and other contact details to:

The Secretary
The Channel Islands Co-operative Society Ltd
Co-operative House
St Helier
Jersey
JE2 4TR

Data Security

The Society makes every effort to maintain the confidentiality of all information relating to its staff, members and customers. However, members should be aware that any personal information sent in any standard e-mail to or from the Society will travel in a non encrypted format. Data is destroyed either when it is no longer required or when it is no longer required to be retained by law.

Changes to this Policy

From time to time we may need to change the policy. For example, should we decide to use cookies. All such developments will be notified to you by updating this policy.

Access to Information

You have a right to access the information we hold where you are the subject of that information to check that it is accurate and up to date. If you wish to access your information, contact us at our Members Services Office, details below.  We may make a small charge to cover the cost of retrieving this information, as permitted under the Data Protection Law.

Jersey: 57 Don Street, St. Helier.
Guernsey: St Sampson Locale, Nocq Road, St Sampson, GY2 4BP

You will be required to provide proof of your identity.