Store Manager | TBC

Job Role

Do you want to be part of something different, unique, meaningful, giving you a real sense of purpose, pride and belonging, then come and join the Co-operative Society, were Co-operation, Openness, Passion, Empowerment and Recognition are our values and our People are at the heart of our stores. 

We are looking for a full time Store Manager to join our Team. 

The role: 

• To successfully implement the retail operations strategic plan whilst being fully responsible and accountable for successfully operating multiple store locations or a larger flagship store.
• Ensuring great customer service is consistently provided as well as managing the financial performance of the store and working to achieve all budget requirements, and all people management requirements
• To lead, inspire and develop your team, spending time on the shop floor, making sure that each colleague and customer is valued
• To maximise sales and profitability by providing excellent customer service through effective team leadership
• Senior Managers will also identify areas where processes may need improving to enhance operations and develop new ways of working to raise efficiency and effectiveness.
• They will also play a part in future talent development, coaching and developing future leaders or our business as a mentor. 
• Adhering to strict compliance guidelines in Health and Safety, food safety and procedures.

 

Main Areas of Responsibility:

• Responsible for directing overall efficiency of store/stores
• Responsible for monitoring performance of colleagues, present reports, set goals to drive results
• Responsible for coordinating various operations departments in store to deliver service improvements and standards
• Responsible for guiding  their respective teams, and responsible for the productivity and performance of the entire team.
• Responsible for setting, overseeing and monitoring departmental objectives 
• Responsible for identifying and driving process improvement initiatives in critical business area to improve efficiencies and effectiveness
• Recruits and continually develops a highly engaged and winning team
• Responsible for managing the Online Grocery operations and fulfilment (if within their Store)
• Accountability for store performance across all trading hours
• Accountability for all Store Controllable costs
• Accountability for store profitability
• Accountability for recruitment and ongoing development of team
• Effectively growing profits
• Implementing the retail operations strategy within the allocated timeframe
• Effectively lead, engage, and develop the team
•  Effectively develop and execute excellent customer service
• Responsible for legal compliance and maintaining due diligence – Food Safety and Health and Safety.
• Accountability for the operation of Store Home Deliveries
• Accountability for the operation of the Serve over counters (Deli, Meat etc) 
• Manage CICS site where other tenants operate

Principal Responsibilities

1. Play a part in future talent development, coaching and developing future leaders and colleague for our business as a mentor.
2. Recruits and continually develops a highly engaged and winning team
3. Embed the culture and values of the Society within your store and encourage all management and staff to attain the highest possible standards and work within the spirit of the agreed Aims and Values of the Society and the Management Charter; create an operational climate that is conducive to employee development, engagement, and loyalty
4. Drive a culture that empowers colleagues to do the right thing for customers
5. Build strong relationships and reach out across the business to find better ways of doing things
6. Listen to your team, being open and willing to learn, and use this insight to develop the business
7. Be a role model so that every colleague knows who you are and what you stand for 
8. Bring about changes quickly and effectively. •
9. Know how to be at your best and inspire confidence in those around you
10. Promote engagement through reward and recognition incentives
11. Develop improved colleague and store communications that assist in improving colleague engagement
12. Identify what needs to be done and takes action before being asked or the situation requires it

People Management

1. Lead, direct, consult with, develop, and motivate all colleagues in order that they may optimise their contribution to the business
2. Determine and agree performance benchmarks and objectives, review performance against these to reinforce achievements, address shortfalls and identify development needs, on a regular basis.
3. Effectively translate the retail operations strategy into key objectives for team members
4. Earn customers’ loyalty through the quality of the products and services
5. Develop your management team, with feedback, coaching and plenty of encouragement.
6. Spot talent, nurture, mentor and grow future leaders
7. Make sure colleagues have the tools, training, and confidence to do their jobs
8. Have a strong plan in place and equip your team for all trade activities, events, and promotions.
9. Manage costs and colleagues to deliver sales and growth
10. Support Stores and HR Team with Disciplinary hearings by acting as Chair on cases where dismissal could be the potential outcome. 
11. Support other stores with additional resources (manpower,logistics)

Operational Management

1. Implementing the agreed retail operations strategic plan
2. Responsible for identifying and driving process improvement initiatives in critical business areas to improve efficiencies and effectiveness 
3. Take charge of everything, from developing your people to managing sales, waste, and costs
4. To recruit, train and develop the store team
5. To protect the Society through effective due diligence
6. To maintain a high standard of store presentation, through effective use of the daily store walks
7. To achieve the agreed leakage target and ensure that all administration in the store is completed on time and queries are resolved
8. Implementing effective stock management controls and disciplines
9. Maintains operations by initiating, coordinating, and executing operational, People policies and procedures
10. Protects employees and customers by providing a safe and clean store environment. Membership/Community Relations
11. Active participation in Health and Safety Committee
12. Participation in focus Working groups (Efficiencies, Large store format)
13. Provide support and expertise with seasonal ordering
14. Weekly meetings with Operations Managers
15. Support teams within support centre in joined projects (availability, ordering, efficiencies, sustainability)
16. Implement and achieve additional operational objectives a set by the Operations Manager on an annual basis
17. Serve s primary contact for operation managers when assistance is required, including covering for local managers, and providing operational support. 
18. Participate in the Society Health and Safety committee to address and enhance safety protocols and practices 
19. Oversee an manage projects beyond the scope of the job description, ensuring their successful execution.
20. Ensure compliance with food safety and health standards, particularly in areas such as Serve Over Counters 
    and ISB, involving heightened complexity in role responsibilities.
21. Shift focus from task orientation to planning, organising, and ensuring effective execution of strategies.
22. Engage in regular meetings such as the "Store Operations Weekly Review" and "Trading / Ops/ Marketing 
    Planning sessions" to contribute insights and strategies.Ensure compliance with food 

Membership / Community Relations

1. Act generally always to protect and develop the image of the Society; develop and support community activities, charitable projects, environmental initiatives, and local suppliers accordingly. To implement, administer and develop the Society’s policy on charity involvement, sponsorship, and environmental initiatives.  
2. Organise and/or support events instore (from product tasting to charity initiatives)
3.  Assist with the running of the CICS mobile events van
4. Manage logistics of food donations

Skills, Knowledge and Experience

1. Broad understanding of the business and the broader co-operative movement
2. Strong level of business and financial acumen
3. Ability to develop a risk management perspective with regards to areas of your responsibility
4. Ability to keep up to date with the internal and external environment, monitoring data trends and action the information accordingly.
5. Consults, collaborates, and communicates effectively.
6. Has the ability to ensure that transactional aspects of the role are well executed.
7. Has relevant professional qualifications or equivalent, knowledge, skills and experience required to execute the role

Measures of Performance

1. Meet the Financial Net Surplus requirements.
2. The implementation and construction of merchandise ranges to meet customer needs
3. Achievement of the waste plan
4. Merchandising plans up to date
5. Leakage result
6. Availability of product (within Gap tolerance levels)
7. Colleague and management training at all levels to improve performance and to develop all those 
   seeking career management/development
8. Employee engagement
9. Regulatory and policy compliance
10. An efficient and cost-effective operation achieving:
    ▪ A high level of service to customers
    ▪ Efficient use of colleagues minimising personnel costs
    ▪ Optimum use of IT to improve performance and reduce costs.
    ▪ All KPIs are above base level in areas of control

Competencies and Behaviours

Demonstration of these key leadership behaviours is required: 

Technical Skills - Customer service - IT and numerical skills - Information Management Business Awareness -  Financial Management  - Problem solving - Stock control - Legal compliance - Planning and organising - Analytical -  Co-operative values - Results oriented and target driven. - Time Management - Proactive - Presentation skills Prioritisation

People Management - Adaptability - Motivational - Engagement - Coaching - Communication - Collaboration -  Consistency - Recognition - Openness - Change agent - Empathy

Leadership - Delegation - Talent management - Focused on results -  Change management - Flexible in approach and style - Passionate - Empowerment - Co-operation - Resilience - Productive - Self-Awareness - Assertive.

 

In turn we offer:

1. Competitive Salary
2. 10% staff discount across all food, non-food, online grocery, fuel and pharmacy
3. Ad hoc staff 20% double discount weekends throughout the year
4. Secondary staff discount card holder
5. Discretionary bonus
6. Pension Scheme 
7. 24-hr access to free health and wellbeing support 
8. Generous holiday allowance

 

Interested? Ready to join us?

To apply, please click the 'Apply Now' button below.

For further information, please contact our HR team on 01534 879822 or to email please click here

We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.

 

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