Member FAQs
When is dividend paid out?
The approved dividend for a financial year can be collected from any of our in-store members service/post offices following the approval by members of any recommendation to pay a dividend at the Annual Member Meetings held in May each year.
How do I withdraw my dividend?
Dividend can be collected at any Member Services counter.
You may be required to provide updated due diligence before you can collect your dividend which our Member Services team will be able to assist you with.
To avoid any delays, please take with you:
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Proof of address, no longer than 3 months old
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Current photo ID (in date)
When the account is joint, we require both holders to have provided these documents as well as completed a consignment mandate (either to sign form) if you wish to withdraw funds without the other holder being present.
What happens to the money in my A Share or B Share account?
As a member any funds held in either your A Share or B Share account may earn interest in line with published rates and any dividend not withdrawn is applied to your balance and earns interest again in line with published rates. You may also continue to purchase more withdrawable share capital in either Share account type up to our published limits.
As a member you can easily check your balance at any time using the member portal.
Members can also refer to our Membership Terms and Conditions for more information about our Share accounts.
What happens to any unclaimed dividend from previous years?
Previous years' dividend have already been paid to members in their share account and can be seen under 'Current Balance' in the member portal.
Estimated dividend is calculated throughout the financial year however may only be paid when CI Coop achieves net profits from all its activities. The Board will consider the financial results, recommend the payment of a dividend and the members then vote on the recommendation proposed. Our Member rules at Chapter 11, section 16 sets out how profits of CI Coop may be applied.
Where can I view my available balance?
In your Member Portal, your 'Current Balance' is available for you to withdraw. The 'Estimated Dividend Last Year' is subject to approval by The Board and members at the AMM in May.
What if I don’t want to accept the proposed dividend?
You will be asked to vote for the proposal at the AMM in May, to accept it or reject it. But rejecting it doesn’t mean a better offer will be made. The Board has to decide what your Coop can afford to pay, and the proposal will be the best they can offer in the financial and economic circumstances.
Who has the final say on the dividend?
Our Members own us and will vote to accept the proposed dividend at the AMM. The Board makes the ultimate decision about what is a sustainable level of dividend to propose based on commercial considerations.
Without the dividend, what’s the point of being a member?
Membership is so much more than the dividend. Being a member keeps your Coop in local ownership. There are more ways we thank our members for their loyalty. We do this through more and better price promotions, giving back real value and money in the pocket of our members every day. We are a major supporter of local charities and community causes and being a member means you are part of that philanthropy – you are indirectly giving back to your community.
Who can I speak to about this?
We have a dedicated Membership Team who will be happy to answer any additional questions or concerns you might have. Please get in touch with them by phone on 01534 879822 or 01481 231155 and ask to speak to our customer relations team or by email hello@channelislands.coop
Withdrawal of dividend FAQS
Where can I collect my dividend?
Any of our instore members service post office counters.
Locations and opening times can be found here:
What will I need to collect my dividend?
Proof of identity, any one of the following:
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Current valid passport
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Current valid driving licence (if it contains your photo)
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Current national identity card
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Birth certificate (if supported by other evidence of identity)
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Current identity card issued by the armed forces.
Those who have only ever paid the £1 for their initial A share account capital are only required to confirm their address using the form that the counter colleague will provided to be able to collect your dividend.
If you have ever increased your withdrawable share capital through additional purchases, then we would require the following to be up to date and no more than 5 years old, to be able to collect your dividend.
Proof of address, any one of the following dated within in the past 3 months and which is either an original, or a certified copy of an original:
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Utility bill
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Letter from the States of Guernsey or Government of Jersey
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Current, valid driving licence (Guernsey only)
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Bank letter or statement (credit or store card statements cannot be accepted)
Where a utility bill is received by email, please speak with the colleagues at the counter on how we use them to update your account.
If an account is jointly held then we need to hold these documents for BOTH holder as well as a signed consignment mandate authorising that one or the other member can withdraw.
How is the dividend paid?
Dividend can be paid by cash (withdrawals of up to £500 per calendar month), cheque payable to the holder/s or BACS transfer to a bank account held in the name of the member/s.
If you are unable to provide any of the listed documents, please contact our membership team and they can assist with alternatives.
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Via email hello@channelislands.coop
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Phone (01481) 231155 or (01534) 879822
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Or post: The Channel Islands Co-operative Society Limited, Member Relations Team, Co-operative House, 57 Don Street, St. Helier, Jersey, JE2 4TR
Can I pick up dividend for a friend/family member?
We do not issue dividend to third parties, even family members. If you are unable to come and see us at one of our members service post office counters, please contact membership team to discuss how we can get your dividend to you.
Member Prices FAQs
What are Member Prices and how do they work?
Member Prices are an exclusive benefit for Channel Islands Coop members, allowing you to receive special discounts on selected products. To access these savings, members simply quote their share number at checkout. This initiative is part of our commitment to delivering more value to those who support us.
How can I get Member Prices?
If you are already a member, then quote your membership number (also known as share number) at the till and start saving straight away. If you aren’t a member then sign up to be a member at www.channelislands.coop/join
Do Member Prices replace the Dividend?
No. Member Prices is an initiative to give members even more benefits from shopping with the Channel Islands Coop. It is our intention to continue to pay members a profit share bonus, calculated on what we can afford to pay after all costs have been taken into consideration, at the end of the financial year. As always, the amount of the profit share will be proposed by the Board at the Annual Members Meeting and agreed by Members.
Can I sign up to be a member in-store?
Yes, you can sign at a member counter in-store. Or you can sign up online by scanning the QR code in-store or visit www.channelislands.coop/join. You will need a form of ID to sign up which can be an in-date driving license or passport.
Are Member Prices available in all Coop stores?
Yes, Member Prices are available in all our grocery stores across Jersey and Guernsey on a selection of products. The only exception is St Mary En Route, where Member Prices are not displayed on the shelves because the store is still using ESEL 1. However, members will still receive the discounted price at checkout when they enter their membership number.
Why does membership cost £1?
The £1 you put in pays for your share in the Coop, making you an owner. It gives you a lot more than just deals. You have a say in how we are run, and which causes we put our profits in. And you enjoy Member Prices, discounts across Coop and many more benefits.
If I am a UK Coop member, can I use this in Jersey and Guernsey?
No. You will need to be a member of the Channel Islands Coop to get member prices in Jersey and Guernsey.
I am not a member; can I still get offers in-store?
Non-members are still welcome to shop with us, but they won’t be able to take advantage of the exclusive Member Prices. However, islanders can easily become a member by joining in-store or online to enjoy these benefits. We encourage islanders to consider becoming a member, not just for the discounts, but also to support local community projects and sustainability efforts.
What products will be included in Member Prices?
Member Prices will apply to a wide range of products, from everyday essentials like groceries to special seasonal items. You’ll be able to spot the deals easily in-store with clear labels on Member Price items. Specific examples will vary over time, as we aim to tailor the offerings to what our members want and need most.
What other benefits do members receive beyond Member Prices?
In addition to Member Prices, Coop members are part of a community-focused retailer that reinvests profits into local projects and supports ethical supply chains. Members also have a say in how the Coop is run through voting and governance opportunities. Being a member is about more than just discounts; it’s about contributing to a positive local impact. When you become a member of the Coop you become a shareholder, this means you are entitled to dividend which is agreed at the annual AMM each year.
Will I be entitled to Dividend if I am a member?
Yes. You will also receive dividend if it is approved at our Annual Members Meeting. You can see your estimated dividend in your member portal which is currently accruing at 2%. You can find out more about member dividend above.
When I sign up online, will I get a membership (share) number?
Yes. You will receive your membership number instantly; this is also known as a share number. This share number can be stored in your apple wallet as a digital card.
Help! I have lost my membership (share) number. How can I find out what it is?
If you have signed up online you can check your digital wallet. Or you can visit one of our member counters in-store with a form of ID.
Are Member Prices available online?
No. Currently you can only get the member prices when shopping in-store.
Who can I speak to about membership?
You can visit one of our in-store membership counters. Or we have a dedicated Membership Team who will be happy to answer any additional questions or concerns you might have. Please get in touch with them by phone on 01534 879822 or 01481 231155 and ask to speak to our customer relations team or by email hello@channelislands.coop.
