We're here to help

We're always looking at ways we can improve our products or services and value the feedback we receive from our customers and members.

If you have any questions, comments or complaints relating to the service you have received from us, then please let us know.

By email
Please send full details of your enquiry or complaint to and a member of our team will get back to you.

By telephone
Please contact us on 01534 879822 or 01481 231155 and ask to speak to our customer relations team.

By letter
Please write to our customer relations team at the following address:
The Channel Islands Coop,
Co-operative House,
57 Don Street,
St. Helier,
JE2 4TR 

Our customer relations team are available Monday to Friday (excluding bank holidays). Some queries or complaints may require additional investigation, so please allow up to 3 working days for the team to respond.