Blog and news

An update to our post offices

13 September 2023

Four of the post offices within our stores, namely Don Street, Beaumont, Georgetown, and Pontac, will be closing soon, due to a long-term decline in demand. Beaumont, Georgetown and Pontac post offices will close on 27 October 2023, and Don Street post office will close after the Christmas period on 31 December 2023. 

Unfortunately, the current cost of operating the counters is unsustainable and the funding we’ve received from Jersey Post won't cover the rising costs of operating the counters. In addition to this, a decline in business and postal volumes has further exacerbated the financial losses, leading to a significant shortfall. 

We fully recognise the importance of these services to certain members of the community and want to acknowledge the commitment made by Jersey Post to address the funding for the remaining post office counters following ongoing discussions.  

Mark Cox, CEO of CI COOP, said, “As a Society, we take immense pride in supporting our communities and have always recognised the vital role post offices play within local areas. We have discussed various options with Jersey Post, and, regrettably, we have concluded that the only option is to close these four post offices within our CI COOP stores. The running costs to operate these offices combined with the decline in business and postal volumes, the removal of our own foreign currency services and recruitment challenges have made it unsustainable to continue.”  

“We hope that everyone involved with and affected by these closures can appreciate the challenging position we've found ourselves in, as we’re effectively subsidising the provision of a service to the community on behalf of another commercial business. Given the significant headwinds currently faced by the Coop, we can’t continue to justify the level of losses being incurred.” 

I’d like to personally thank all our Members, customers, and colleagues for their understanding and continued support during this time.”