Technology Support Officer

Technology Support Officer

Hours: Full time
Closing date: 08 March 2020

Job Role

Would you like to play a key role in supporting Technology Department for the Channel Islands largest retailer? Do you have a passion for great customer service, great communications skills and hands-on experience supporting users in a diverse IT environment? The Channel Islands Cooperative Society, Technology Department is looking for an enthusiastic and self-motivated IT professional to join its Technology Team.

Reporting to the Technology Service Delivery Manager, you will be responsible for providing excellent support to all Cooperative Society’s 1000+ technology users from 40 sites in the Channel Islands. You will be responsible for assessing, actioning and allocating user requests and incidents. You will provide first- and second-line user support and manage a case load of service incidents, all the while providing good communication, processes and excellent documentation.

A strong interest in technology is vital, as is experience with the Microsoft eco-system; experience with User / Security administration, ITIL service management principles are desirable skills. You will need strong interpersonal and communication skills with an aptitude for problem solving. Good organisational skills and the ability to work as part of a team are also key.

This is an exciting time to join the Cooperative Society’s Technology Team, which is going through a period of development and growth. With an ambitious programme of projects and improvements planned, this role is an excellent opportunity for the right candidate. Rate of pay negotiable.

A minimum of 5 years residency is required for all Jersey vacancies.


For a full Job Description click here

Informal enquiries may be addressed to Aldis Belovs (Technology Service Delivery Manager) using the email address aldis.belovs@channelislands.coop

You will be required to forward a covering letter and CV as part of your formal application to jobs@channelislands.coop

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