If any of your personal information needs to be updated, please let us know by visiting one of our Member Service counters bringing with you something which confirms your identity and address (where applicable). Depending on the change in details, you may be required to provide additional supporting documentary evidence, such as for a formal change of name. You may not be able to transact on your share account where your information is not up to date, which may include delaying receipt of dividend in any financial year where the Board has recommended, and Members have approved the payment of such dividend. 

Valid forms of identification are: 

Proof of identity 

Any one of the following: 

Proof of address 

A valid form of address verification is required for any member who has acquired additional share capital over and above the initial £1 A share, or for any one who is acting on a Power of Attorney or linked to a charitable, social or non-profit organisation. 

Any one of the following dated within the past 3 months and which is either an original, or a certified copy of an original: 

Where a utility bill is received electronically by way of email, this will be accepted only where the original email including the utility bill is forwarded to an email account held by a Society colleague, where the authenticity of the email can be verified. Forwarding the invoice directly from a utility provided app, is not acceptable. 

Suitable certification 

“Suitable certification” is a process where, rather than requesting a person to present evidence of identity directly to the Society, the person can present themselves to a trusted external party along with original documentation that supports that person’s identity (and which is current) specifically for the purpose of entering into a relationship with the Society. 

Where certified documents are to be presented either by a member, an agent of a member or on behalf of a charitable or non-profit organisation, then a suitable certifier is considered to be: 

Photographs of identity documentation must be clear, and any text must be legible. 

The relationship between the certifier and the subject should be of a professional rather than personal nature. 

A person cannot be a suitable certifier if they are related to the person being identified by birth or marriage, in a relationship or living with the person being identified. 

The copy of the identification documentation must be signed and dated by the suitable certifier, confirming that the copy is a true copy of an original document (or extract thereof) that includes information on the identity and/or residential address of the individual. 

They must certify that they have met the person whose identity the document is verifying and that any photograph is a true likeness of that person. 

The certifier must include their name, position or capacity, their address and telephone number, or email address, at which they can be contacted. Any certified documents presented will be retained by us in accordance with our Data Privacy Notice. 

What should you do if you do not have any of the above forms of identification (ID)? 

We understand that there may be circumstances where it is not possible to meet the requirements as set out above. 

Where a proof of identification is not held, then a birth certificate can be acceptable where it is supported by a bank statement, utility bill, government issued document or letter from JFSC/GFSC regulated entity, other reliable evidence of residential address. 

In all such circumstances please contact member relations at customer.relations@channelislands.coop, who will confirm the acceptability of the due diligence. 

We reserve the right to refuse to accept a form of identification or address verification. 

Cessation of membership  

We understand that there are occasions or circumstances where you no longer wish to a remain a member and will need to close your account. 

Whenever a share account is to be closed, ensuring that your details and due diligence are up to date will ensure an easy closure. Where you are acting on behalf of a member, you will need to ensure you provide us with an original copy of your authority to act and your identification and address verification. 

If you are no longer resident in Jersey or Guernsey, or have any other questions related to closing a share account please contact customer.relations@channelislands.coop.