Updating your details

Updating your details

It’s really important that the information we hold for you is up to date and correct so we can make sure your investment in the Society is safe.

Removing yourself from a joint share account

Either account holder can remove themselves from a joint share account (following identity checks) forfeiting any right to the balance or future dividends. The person removing themselves from the account is then welcome to open a share account in their own name.

Should an account holder wish to remove the other joint holder, both parties will need to be present at the member service counter to confirm this. If it is not possible to physically visit a counter, then please email your request to customer.relations@channelislands.coop giving a full explanation of the situation and a member of the team will review the case.  Please note, depending on your circumstances, it may be necessary for us to request further information from you in order to process your request.

Telling us of a change of details

If any of your personal information needs to be updated, please let us know by visiting one of our member service counters bringing with you something which confirms your identity and address.

Proof of identity

Any one of the following:

  • Current valid passport
  • Current valid driving licence (if it contains your photo)
  • Current national identity card
  • Birth certificate (if supported by other evidence of identity)
  • Current identity card issued by the armed forces

Proof of address

Any one of the following dated within in the past 3 months and which is either an original, or a certified copy of an original:

  • Utility bill
  • Letter from the States of Guernsey or Government of Jersey
  • Current, valid driving licence (if it contains your address)
  • Bank letter or statement (credit or store card statements cannot be accepted)

How we will use your data

We follow strict security procedures as to how your personal information is stored, how it’s used and who sees it. You can find out more information about the rights available to you and how to exercise them by clicking here